Policies

Costume Agent Terms & Conditions

Website:

  • www.CostumeAgent.com is our business-to-business website.
  • This website contains products manufactured by Costume Agent brand.

How to place an order:

  • Via Email: Sale@CostumeAgent.com
  • Via Fax: 866-898-3369
  • Via Telephone: 248-888-0996 / 888-96-AGENT (888-962-4368)

Order Confirmations will be provided via email.

Payment Terms:

  • Payments can be accepted via credit card (Visa, Master Card, American Express, Discover)
  • Checks are accepted via mail, COD optional
  • $60 charge for returned checks
  • 1.5% interest per month is applied on late payments
  • All international orders require upfront payment via Check or Wire Transfer.

Shipping Terms: 

  • Orders are usually shipped within 4 business days (peak season can be longer)
  • FedEx or Freight Service are common delivery services (you may provide personal shipping number)
  • Rush Orders are accepted at a 10% rate

Receiving Terms:

  • All shortages must be reported within 7 days of delivery
  • Returns are accepted only for damaged merchandise and quantity errors